Exchange Policy

NAJRAAN Exchange Policy

At Najraan, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent exchange process. Please review the policy below.

1. Exchange Eligibility
We allow exchanges under the following conditions:

  • Product size does not fit

  • Wrong item delivered

  • Product has a manufacturing defect

  • Product is damaged during delivery

Customers must request an exchange at the time of delivery or within a short period after receiving the product.

2. Exchange Time Frame
Exchange requests must be made within 24 hours of receiving the order. Requests made after this period may not be accepted.

3. Condition for Exchange
To be eligible for an exchange:

  • Product must be unused and unworn

  • Tags and packaging must remain intact

  • Product must be in original condition

  • No perfume, stains, or damage by customer

Najraan reserves the right to deny exchange if these conditions are not met.

4. Exchange Process

  • Contact our support team with your order details

  • Provide reason for exchange

  • Our team will arrange pickup or provide instructions

  • Replacement product will be shipped after confirmation

5. Exchange Charges

  • If the issue is from our side (wrong product / defect), exchange delivery is free

  • If the exchange is requested for size change or preference, customer must pay delivery charge

6. Cash on Delivery Orders
For COD orders, exchanges are processed as product replacement only. No cash refund will be provided for exchange requests.

7. Non-Exchangeable Items
The following items are not eligible for exchange:

  • Discounted or clearance products

  • Used or washed items

  • Products without original packaging

  • Items damaged after delivery

Najraan is committed to ensuring a smooth exchange experience for our customers.